Book DescriptionElectronic communication is here to stay and using the right tools effectively is essential to your success. Yet few companies provide training in this changing area. This cutting-edge book is full of guidelines and things to consider to get what you want when communicating through e-mail, instant message, voice mail, conference calls, web conferences and videoconferences.

Learn how to "ecommunicate" clearly and professionally when participating or leading a virtual team . . . workingfrom a home office…or building and managing professional relationships across cities, states or countries.

Topics include: Delivering bad news via e-mail, cellular phones, and voice mail, humor in electronic communications, and ecommunication protocol—including offensive language, showing emotion and response time.

Learn how to:

Get the most out of conference calls—whether you’re a presenter or participant

Turn web conferences and videoconferences into results-gettingvirtual meetings

A checklist of things to remember before you send your next e-mail

Deal with all the e-mail you receive

Use instant messaging to connect with virtual teams

Do’s and don’ts when using voice mail

Conduct virtual job interviews

Prepare for and conduct the conference call, and tips for following up

Minimize your legal liability when using electronic communica Это и многое другое вы найдете в книге The Power of eCommunications (Laurie Benson)