О книге

Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services

Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today"s major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment.

Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process.

Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book providesexecutives and managers with the knowledge they need to:

Reduce service costs by 30 to 60 percent
Improve service delivery time by 50 percent
Expand capacity by 20 percent without adding staff

Это и многое другое вы найдете в книге Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions (Michael L. George)

Полное название книги	Michael L. George Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
Тип	Книга
Автор	Michael L. George
Категории	Деловая литература, Книги, Менеджмент. Управление предприятием
ISBN	71418210
Возрастное ограничение	18
Издательство	McGraw-Hill Companies
Год	2003
Название транслитом	lean-six-sigma-for-service-how-to-use-lean-speed-and-six-sigma-quality-to-improve-services-and-transactions-michael-l-george
Просмотров	12
Рейтинг izbe.ru	0,0