О книге

What trait do championship poker players and world-class customer service professionals have in common? The ability to reliably read people.

Customer Tells, the innovative new book by bestselling author Dr. Marty Seldman, focuses on the key concept of the “tell,” the ability to read mannerisms, to understand what people mean but are not saying, and to respond accordingly. In poker, the “tell” means knowing the cards a competitor holds; in customer service, it means understanding the customer’s subtle ways of communicating how they want to be treated, even if they can’t articulate it.

Seldman, one of the world’s foremost executive coaches and organizational psychologists, uses the principles of Customer Tells in his seminars nationwide. By teaching business professionals of every level how to read tells in customers’ communication styles, body language, dress, questions, reactions, facial expressions, and choices of words, he has increased both their bottom line and employee retention levels. Это и многое другое вы найдете в книге Customer Tells: Deliver World Class Customer Service Using Championship Poker Strategies (Marty Seldman, John Futterknecht, Ben Sorensen)

Полное название книги	John Futterknecht, Ben Sorensen, Marty Seldman Customer Tells: Deliver World Class Customer Service Using Championship Poker Strategies
Тип	Книга
Авторы	John Futterknecht, Ben Sorensen, Marty Seldman
Категории	Деловая литература, Книги, Отрасли и профессии
ISBN	1419596098
Возрастное ограничение	18
Издательство	Kaplan Business
Год	2007
Название транслитом	customer-tells-deliver-world-class-customer-service-using-championship-poker-strategies-john-futterknecht-ben-sorensen-marty-seldman
Просмотров	5
Рейтинг izbe.ru	0,0