This title is part of the UniversityOfHealthCare/ UniversityOfBusiness Interactive Training Library, which offers authoritative, clearly written material in an interactive form for better comprehension and documentation of completion. Themanual accompanying the CD provides a summary of the major points of the CD in a handy format. Customer and Patient Care teaches how to handle customer and patient situations. Healthcare staff have to deal with the special demands of both. The course structure is many short suggestions and principles followed immediately by interactive questions and applications. The simple structure makes it possible for busy healthcare workers to log in and benefit from short, self-contained units, and practice how they would respond to a situation. It is helpful for those outside of healthcare as well. 169 pages on CD. 29 pages in the manual. Approved for 3 national nursing CE contact hours, which must be purchased separately. You must have Internet Explorer 4.0 or higher running on your computer. Supported operating systems are Windows 95, 98, 98 SE, ME, 2000, or XP. You will need Internet access to e-mail us your unique key and receive a password key. License is for one user on one computer. An additional computer owned by the same user will generally be approved at the discretion of the publisher. Это и многое другое вы найдете в книге Customer and Patient Care Manual and CD: With Practical Techniques for Improving Customer Care and Patient Relationships in Healthcare, for all Levels ... Dentist, and Executives, who want (Daniel, M.D. Farb)